1. Overview

This Privacy Policy explains how Asan("we," "our," or "us") handles information in the Asan mobile app and on our website at asan-planner.com.

Asan is an app for one-person service businesses. You use it to keep your customer records, plan the work you do for them, and prepare the messages you send them.

There are two different kinds of information here, and it matters which is which. There is your information, which you give us to have an account. And there are your business records, your customers, their addresses, your jobs and your notes, which you enter and which belong to you. We hold those records so the app can show them back to you. We do not use them for our own purposes.

2. Information We Collect

Your account: your name and email address. If you sign in with Apple or Google, we receive the account identifier and email address they give us, and nothing else from them.
Your business profile: the details you set up for your business, such as its name, the services you offer, your working hours, and the wording you choose for the messages you send.
The business records you enter: the people you serve and how to reach them, where the work happens, what work is scheduled and when, what it costs, and any notes you keep. Some of this is information about other people; see section 5.
Information on your device that stays there:the app can read your phone's contacts, your calendar, and your location, and only with your permission. Your contacts are read so you can choose which of them to add as customers, and only the ones you choose are saved. Your calendar is read so your existing events can be shown alongside your work, and those events are never sent to us. Your location is used while the app is open to work out where you are starting from.
Crash reports, only if you turn them on: technical details about an error, so we can fix it. This is off unless you choose it, and you can change your mind at any time in Settings.
Website visitors: the standard server logs our hosting provider keeps for security and reliability. We do not run advertising or tracking cookies, and we do not run third-party analytics on the website.

3. How Messages Work

This is worth stating plainly, because it is unusual. When Asanprepares a message for one of your customers, it hands that message to your phone's own messaging app. You send it, from your number, over yourmobile plan. We do not send it, and the message itself does not pass through us. Your customer's reply arrives in your phone, not in Asan.

What we do keep is the record in your own account that a message was prepared for a particular visit, so that your history of that job makes sense to you later.

4. How We Use Information

To give you an account, sign you in, and keep it secure.
To store your business records and show them back to you on your devices.
To provide the features you use: scheduling your work, and preparing the messages you choose to send.
To fix problems and keep the service working, including crash reports if you have turned them on.
To contact you about your account.

We do not sell your personal information, and we do not sell or market to your customers. We do not use your business records to build advertising profiles, and we do not share them with anyone except the providers in section 6, who act on our instructions.

5. Your Customers' Information

When you add someone as a customer, you are entering information about another person. That information is yours to control: we hold and process it on your behalf and on your instructions, and we do not contact your customers ourselves.

It is your responsibility to have a proper basis for holding their details and for messaging them, and to follow the rules that apply to you where you operate, including the rules about consent to receive text messages. If one of your customers asks you to remove their information, you can delete them in the app; if they contact us directly, we will point them to you.

6. Who We Share It With

We share information only with the providers we need to run the service. We require each of them to protect it to the standard described in this policy, to use it only to provide their service to us, and not to use it for their own purposes.

Our cloud database and authentication provider (Supabase): stores your account and your business records.
Apple and Google: only if you choose to sign in with them, and only to confirm who you are.
Your device's own map and address services: when you type an address, it is looked up through the mapping service built into your phone so we can suggest and locate it.
Our error-reporting provider (Sentry): only if you have turned crash reports on.
Our website hosting provider: for the website only.
Legal reasons: if required by law, or to protect our rights, safety, or property.

7. Keeping, Exporting and Deleting Your Data

We keep your account and your business records for as long as your account exists, because they are what the app shows you. You are in control of all three of the following, from inside the app:

Export your data. Settings → Privacy → Export My Data gives you a copy of your data to keep.
Clear the copy on this device. Settings → Privacy → Clear Local Data removes what is cached on the device you are using. Your account stays active.
Delete your account. Deleting your account deletes your account and the business records held with it. This cannot be undone, so export first if you want a copy. Backups are overwritten on their normal cycle.

You can also withdraw consent for anything you opted into: crash reports in Settings, and the phone permissions for contacts, calendar and location in your device's own settings. Turning one off stops that use from then on. If you would rather we did any of this for you, email support@asan-planner.com.

8. Your Rights

If you are in a region with data-protection laws such as the GDPR or the CCPA, you have the right to access, correct, delete, and receive a copy of your personal information, and to object to or restrict certain processing. The tools in section 7 cover most of this directly. For anything else, email support@asan-planner.com and we will respond within the time the law allows. You will never be treated differently for exercising these rights.

9. Security

Your data is held on our providers' infrastructure, encrypted in transit, and access to your account is restricted to you. Your sign-in credentials are stored in your device's secure keychain. No system is perfectly secure, and we will tell you if something happens that affects your information.

10. Children's Privacy

Asan is for businesses and is not intended for anyone under 18. We do not knowingly collect information from children.

11. How This Policy Changes

This policy describes the kinds of information the app handles rather than listing features one by one, so that adding an ordinary feature does not change what it says. If we ever start handling your information in a way this policy does not already describe, we will update it and tell you before that change takes effect.

We will post any new version here with an updated date.

12. Contact

If you have questions about this policy, contact us at:

Email: support@asan-planner.com
Website: asan-planner.com